Founding Scale Customer Success Manager - Guidde

Strong judgment at scale - Ability to manage many customers without losing signal quality

Own adoption and renewals at scale - Drive value realization, engagement, and renewal outcomes across a large pooled customer portfolio Run proactive renewal management - Identify risks early, reinforce value, and partner with Sales on expansion or complex renewals Lead multi-channel engagement programs - Design and run webinars, enablement sessions, office hours, and targeted 1:few Zoom sessions Use 1:1 engagement strategically - Jump into focused calls when risk, context, or opportunity requires a human touch Build scalable CS playbooks - Define when to automate vs. lead manually, and document repeatable success programs Surface insights cross-functionally - Share data-backed signals on friction, risk, and growth with Product, Support, and Sales Customer Success experience - 2+ years in CS or a closely related customer-facing role High-volume portfolio ownership - Experience managing adoption and engagement for 100+ customers Renewal accountability - Proven ownership of renewal outcomes and revenue protection Live customer facilitation skills - Experience running webinars, trainings, or office hours Strong judgment at scale - Ability to manage many customers without losing signal quality Builder mindset - Comfort designing programs, documenting processes, and operating as an early hire SaaS experience in a mid-market or scaling environment Familiarity with HubSpot, Intercom, or Mixpanel. Background in video documentation, knowledge management, or enablement platforms Leave Your Mark: Build the digital CS foundation that protects revenue and drives customer value at scale Work Your Way (Hybrid/Remote): Enjoy a flexible work arrangement based in Tel Aviv Innovate Together: Partner with Product, Sales, and Support to shape how customers succeed Fuel Your Growth: Grow your scope and impact as the CS organization scales Your Value Matters: Receive a competitive compensation and benefits package

Strong judgment at scale - Ability to manage many customers without losing signal quality