IT Helpdesk and Access Governance Analyst - QuantHealth

· 1-3 years in an IT helpdesk or IT support role · Hands-on experience with Office 365/ Google workspace administration · Working knowledge of IAM concepts: SSO, MFA, RBAC, LDAP, SAML · Familiarity with ticketing systems (e.g. Jira Service Management) · Strong troubleshooting and analytical skills · Clear communication skills, able to explain technical issues to non-technical users · High attention to detail and commitment to data accuracy

This role combines day-to-day IT help desk support with ownership of identity and access governance across the organization. The successful candidate will serve as the primary point of contact for end-user IT issues while also acting as the gatekeeper for user provisioning, access control, and compliance with IAM policies.

· 1-3 years in an IT helpdesk or IT support role · Hands-on experience with Office 365/ Google workspace administration · Working knowledge of IAM concepts: SSO, MFA, RBAC, LDAP, SAML · Familiarity with ticketing systems (e.g. Jira Service Management) · Strong troubleshooting and analytical skills · Clear communication skills, able to explain technical issues to non-technical users · High attention to detail and commitment to data accuracy