Product Manager, AI Operations - OurRitual

5+ years of product management experience Hands-on PM — you've been the one writing the spec, prompting the model, running the experiment, and shipping the change Genuine fluency with AI as a product material — you've shipped AI features, prompted LLMs in production, and have a point of view on where AI fits and where it doesn't High EQ — you've shipped products to sensitive users or workforces before and know how to introduce change in ways that build trust rather than erode it Strong operational instincts — you understand how businesses actually run, and you can hold your own in conversations about supply, demand, quality, and unit economics Builder mentality — energized by defining problems and shipping against them, not executing against a predetermined roadmap Fluent English

Own the product surface for expert performance management — combining AI-driven feedback from session transcripts with human supervision workflows to help every expert grow into their best self Define what quality looks like on the platform, and ship the feedback loops, supervision tools, and growth pathways that move experts toward it Partner with clinical leadership to ensure the products you ship are therapeutically sound and operationally efficient Own the product surface for customer service — the AI workflows, agent tools, and self-serve experiences that make support faster, more empathetic, and more scalable than traditional support models Turn customer service into a learning engine — building the surfaces that capture patterns, escalate signal, and close the loop with members Build the internal products that run our expert network — onboarding flows, hiring pipelines, supply-demand visibility, compensation tooling, and the systems that let a lean ops team manage 200+ experts Ship the workflows that let operations move faster with fewer people — identifying where AI can replace, augment, or eliminate operational work Close the policy gaps — for both members and experts — that a fast-growing company inevitably accumulates, and build the product muscle for creating, communicating, and maintaining clear policies as the org evolves Design and ship the metrics, dashboards, and operating surfaces that give the team and leadership real-time visibility into how the business is running 5+ years of product management experience Hands-on PM — you've been the one writing the spec, prompting the model, running the experiment, and shipping the change Genuine fluency with AI as a product material — you've shipped AI features, prompted LLMs in production, and have a point of view on where AI fits and where it doesn't High EQ — you've shipped products to sensitive users or workforces before and know how to introduce change in ways that build trust rather than erode it Strong operational instincts — you understand how businesses actually run, and you can hold your own in conversations about supply, demand, quality, and unit economics Builder mentality — energized by defining problems and shipping against them, not executing against a predetermined roadmap Fluent English 0-to-1 PM experience at an early-stage company that scaled meaningfully Background shipping internal tools, ops products, or workflow software for marketplaces, services businesses, or operationally complex consumer companies Experience building products for clinical or professional networks (therapists, coaches, doctors, lawyers) Experience shipping AI-powered customer service, supervision, or workforce quality tools Personal experience with therapy — it builds intuition for what experts and customers actually need

5+ years of product management experience Hands-on PM — you've been the one writing the spec, prompting the model, running the experiment, and shipping the change Genuine fluency with AI as a product material — you've shipped AI features, prompted LLMs in production, and have a point of view on where AI fits and where it doesn't High EQ — you've shipped products to sensitive users or workforces before and know how to introduce change in ways that build trust rather than erode it Strong operational instincts — you understand how businesses actually run, and you can hold your own in conversations about supply, demand, quality, and unit economics Builder mentality — energized by defining problems and shipping against them, not executing against a predetermined roadmap Fluent English