Senior Support Engineer - Oasissecurity

6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity. Direct background in identity security (IAM, PAM, IGA, or non-human identity) is required. Deep hands-on experience with core identity stacks (Okta, Entra ID, Active Directory), identity governance platforms (SailPoint), and PAM solutions (CyberArk, BeyondTrust). Strong fluency in SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS. Working knowledge of AWS, GCP, and Azure IAM, including role policies, trust relationships, Service Principals, and GCP Service Accounts. Hands-on experience with secrets management tools such as HashiCorp Vault, AWS Secrets Manager, or Azure Key Vault. Strong observability instincts with experience in Datadog or Splunk; fluent in SQL, JSON, YAML, and HCL. Comfortable integrating AI tools into your daily support workflow and building effective prompts to speed up case handling. Exceptional communication skills with the ability to represent Oasis confidently to both technical teams and executive stakeholders.

Lead end-to-end resolution of complex issues across our enterprise customer base, from triage and bug reproduction to root-cause analysis and client-facing communication. Resolve complex issues across customer identity stacks in both SaaS and on-premise environments. Investigate distributed systems and data pipeline issues across the Oasis Platform, including NXLog collectors, S3 ingestion pipelines, MongoDB, and Datadog logs. Partner with Product and Engineering as an equal stakeholder, filing high-quality tickets and quantifying customer health signals to prioritize the right fixes. Build the support knowledge base from scratch, including troubleshooting guides, internal runbooks, and integration playbooks. Build AI agents using Claude, Gemini, and MCP servers to automate L1/L2 triage, log analysis, and case routing across Slack, Linear, and Pylon. Define SLAs, support KPIs, escalation paths, and internal workflows with TAMs, Solution Architects, and Engineering.

6+ years in technical support, solutions engineering, or customer-facing engineering within cybersecurity. Direct background in identity security (IAM, PAM, IGA, or non-human identity) is required. Deep hands-on experience with core identity stacks (Okta, Entra ID, Active Directory), identity governance platforms (SailPoint), and PAM solutions (CyberArk, BeyondTrust). Strong fluency in SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, Kerberos, and mTLS. Working knowledge of AWS, GCP, and Azure IAM, including role policies, trust relationships, Service Principals, and GCP Service Accounts. Hands-on experience with secrets management tools such as HashiCorp Vault, AWS Secrets Manager, or Azure Key Vault. Strong observability instincts with experience in Datadog or Splunk; fluent in SQL, JSON, YAML, and HCL. Comfortable integrating AI tools into your daily support workflow and building effective prompts to speed up case handling. Exceptional communication skills with the ability to represent Oasis confidently to both technical teams and executive stakeholders.