Trust and Safety Associate - Wolt

Making sure Courier Partners meet our level of standard and Performance. Acting as an escalation point for any queries or issues. Support the Operations Team on off-boarding/courier agreement terminations. Co-work with our Support team to maintain a high level of service at all times. Interact with 3rd parties regarding Couriers’ performance (Customers, citizens, etc;) Sunday: Evening shift only - 16:00-23:00 Monday-Thursday: Two shift options - 16:00-23:00 / 15:00-22:00 Friday & Saturday: Morning: 09:00-16:00 Evening: 16:00-23:00 Minimum availability requirement: 4 shifts per week, including at least 2 shifts during Friday and Saturday. Previous experience working as a customer service representative. Excellent communicator and a big team motivator as you will have daily contact with our courier partners. Helping and listening to people is something that comes naturally and easily to you Ability to lead by example and show direction - you have the genuine will to support your team members and your courier partners You’re an expert and confident in expressing your social skills You are not afraid of and can act confidently in challenging situations You are a fast learner and attentive to both small details and the bigger picture Proactive planner and thorough thinker, as you constantly seek new ways to improve processes Fluent in Hebrew and English

Making sure Courier Partners meet our level of standard and Performance. Acting as an escalation point for any queries or issues. Support the Operations Team on off-boarding/courier agreement terminations. Co-work with our Support team to maintain a high level of service at all times. Interact with 3rd parties regarding Couriers’ performance (Customers, citizens, etc;) Sunday: Evening shift only - 16:00-23:00 Monday-Thursday: Two shift options - 16:00-23:00 / 15:00-22:00 Friday & Saturday: Morning: 09:00-16:00 Evening: 16:00-23:00 Minimum availability requirement: 4 shifts per week, including at least 2 shifts during Friday and Saturday. Previous experience working as a customer service representative. Excellent communicator and a big team motivator as you will have daily contact with our courier partners. Helping and listening to people is something that comes naturally and easily to you Ability to lead by example and show direction - you have the genuine will to support your team members and your courier partners You’re an expert and confident in expressing your social skills You are not afraid of and can act confidently in challenging situations You are a fast learner and attentive to both small details and the bigger picture Proactive planner and thorough thinker, as you constantly seek new ways to improve processes Fluent in Hebrew and English

Making sure Courier Partners meet our level of standard and Performance. Acting as an escalation point for any queries or issues. Support the Operations Team on off-boarding/courier agreement terminations. Co-work with our Support team to maintain a high level of service at all times. Interact with 3rd parties regarding Couriers’ performance (Customers, citizens, etc;) Sunday: Evening shift only - 16:00-23:00 Monday-Thursday: Two shift options - 16:00-23:00 / 15:00-22:00 Friday & Saturday: Morning: 09:00-16:00 Evening: 16:00-23:00 Minimum availability requirement: 4 shifts per week, including at least 2 shifts during Friday and Saturday. Previous experience working as a customer service representative. Excellent communicator and a big team motivator as you will have daily contact with our courier partners. Helping and listening to people is something that comes naturally and easily to you Ability to lead by example and show direction - you have the genuine will to support your team members and your courier partners You’re an expert and confident in expressing your social skills You are not afraid of and can act confidently in challenging situations You are a fast learner and attentive to both small details and the bigger picture Proactive planner and thorough thinker, as you constantly seek new ways to improve processes Fluent in Hebrew and English