Technical Account Manager - Glow

Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through. Serve as the primary technical point of contact for customers throughout the post-sales lifecycle. Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment. Run regular customer meetings to review progress, findings, open items, technical questions, and next steps. Drive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices. Work closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success. Develop deep product and technical expertise, with the ability to troubleshoot independently and drive practical solutions for customer needs. Partner with customers to define, track, and evolve success criteria based on their goals and use cases. Identify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities. Support select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed. Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, Sales Engineer, or similar. Strong preference for experience in cybersecurity companies or with highly technical products. Native-level English, as this role requires frequent, direct interaction with customers. Ability to build trusted relationships with customer stakeholders across security, IT, and technical teams. Experience leading technical onboarding, implementation, and adoption processes for enterprise customers. Strong troubleshooting and problem-solving skills across integrations, APIs, workflows, and product behavior. Ability to work cross-functionally with Engineering, Product, and Data teams and translate customer needs into practical technical outcomes. Strong ownership and self-sufficiency, with the ability to navigate ambiguity and drive solutions forward with limited oversight. Strong written and verbal communication skills, including customer updates, technical documentation, and cross-functional coordination. Ability to manage multiple customer engagements in parallel with strong prioritization and follow-through. Experience working with cybersecurity, endpoint security, SaaS security, or enterprise IT products. Familiarity with common enterprise systems such as EDR, MDM, IAM, ticketing/ITSM, and collaboration platforms. Experience supporting both post-sales customer success and technical pre-sales motions. Prior experience helping build post-sales processes, customer playbooks, and repeatable operating models.

Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through. Serve as the primary technical point of contact for customers throughout the post-sales lifecycle. Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment. Run regular customer meetings to review progress, findings, open items, technical questions, and next steps. Drive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices. Work closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success. Develop deep product and technical expertise, with the ability to troubleshoot independently and drive practical solutions for customer needs. Partner with customers to define, track, and evolve success criteria based on their goals and use cases. Identify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities. Support select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed.

Lead customer onboarding and implementation activities, including kickoff, planning, technical coordination, and follow-through. Serve as the primary technical point of contact for customers throughout the post-sales lifecycle. Help customers connect relevant integrations, configure workflows, and align Glow to their priorities and environment. Run regular customer meetings to review progress, findings, open items, technical questions, and next steps. Drive customer adoption by helping teams understand Glow capabilities, recommended workflows, and best practices. Work closely with Product, Engineering, and Data teams to investigate issues, shape solutions, and close gaps impacting customer success. Develop deep product and technical expertise, with the ability to troubleshoot independently and drive practical solutions for customer needs. Partner with customers to define, track, and evolve success criteria based on their goals and use cases. Identify opportunities to expand value by introducing additional use cases, integrations, workflows, and capabilities. Support select pre-sales activities as a product and technical SME, partnering with account teams on strategic customer conversations when needed. Experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Customer Success Engineer, Sales Engineer, or similar. Strong preference for experience in cybersecurity companies or with highly technical products. Native-level English, as this role requires frequent, direct interaction with customers. Ability to build trusted relationships with customer stakeholders across security, IT, and technical teams. Experience leading technical onboarding, implementation, and adoption processes for enterprise customers. Strong troubleshooting and problem-solving skills across integrations, APIs, workflows, and product behavior. Ability to work cross-functionally with Engineering, Product, and Data teams and translate customer needs into practical technical outcomes. Strong ownership and self-sufficiency, with the ability to navigate ambiguity and drive solutions forward with limited oversight. Strong written and verbal communication skills, including customer updates, technical documentation, and cross-functional coordination. Ability to manage multiple customer engagements in parallel with strong prioritization and follow-through. Experience working with cybersecurity, endpoint security, SaaS security, or enterprise IT products. Familiarity with common enterprise systems such as EDR, MDM, IAM, ticketing/ITSM, and collaboration platforms. Experience supporting both post-sales customer success and technical pre-sales motions. Prior experience helping build post-sales processes, customer playbooks, and repeatable operating models.