Technical Support Engineer - Lumana

Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence. Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments. Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components. Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity. Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads. Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability. Coordinate testing and validation of new hardware and software in production-like, real-world environments. Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows. Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence. Other duties may be assigned. 1-3 years in technical support, system engineering, or IT operations roles Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field Strong grasp of network protocols and infrastructure: TCP/IP, DNS, DHCP, VLANs, NAT, TLS, PoE, Ethernet, firewalls, routers, switches Demonstrated ability to troubleshoot under pressure with urgency and precision Strong analytical and documentation skills Experience supporting IP camera systems or edge-connected devices Familiarity with Linux-based systems Comfort scripting in Python or similar automation tools Relevant certifications (CCNA, Network+, Security+) A 30-minute conversation with our Talent Team A 1 Hour Take Home Assignment A 45-minute Technical Panel A 30-minute Hiring Manager Interview A 30-minute HR Interview Competitive Pay:Compensation aligned with experience, impact, and market value. Equity & Upside:Own a piece of what you're helping build. Health & Wellness:Food allowance (10Bis). Time Off:Annual vacation, sick leave paid from day one, and all Chagim observed. Financial:Keren Hishtalmut (Study Fund) and equity in a fast-growing startup. Flexible Work:Hybrid flexibility appropriate to the operational requirements of the role. Work Setup:Modern office environment, equipment, fully stocked kitchen, and home-office support.

Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence. Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments. Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components. Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity. Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads. Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability. Coordinate testing and validation of new hardware and software in production-like, real-world environments. Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows. Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence. Other duties may be assigned. 1-3 years in technical support, system engineering, or IT operations roles Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field Strong grasp of network protocols and infrastructure: TCP/IP, DNS, DHCP, VLANs, NAT, TLS, PoE, Ethernet, firewalls, routers, switches Demonstrated ability to troubleshoot under pressure with urgency and precision Strong analytical and documentation skills Experience supporting IP camera systems or edge-connected devices Familiarity with Linux-based systems Comfort scripting in Python or similar automation tools Relevant certifications (CCNA, Network+, Security+) A 30-minute conversation with our Talent Team A 1 Hour Take Home Assignment A 45-minute Technical Panel A 30-minute Hiring Manager Interview A 30-minute HR Interview Competitive Pay:Compensation aligned with experience, impact, and market value. Equity & Upside:Own a piece of what you're helping build. Health & Wellness:Food allowance (10Bis). Time Off:Annual vacation, sick leave paid from day one, and all Chagim observed. Financial:Keren Hishtalmut (Study Fund) and equity in a fast-growing startup. Flexible Work:Hybrid flexibility appropriate to the operational requirements of the role. Work Setup:Modern office environment, equipment, fully stocked kitchen, and home-office support.

Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations. Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence. Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments. Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components. Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity. Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads. Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability. Coordinate testing and validation of new hardware and software in production-like, real-world environments. Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows. Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence. Other duties may be assigned. 1-3 years in technical support, system engineering, or IT operations roles Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field Strong grasp of network protocols and infrastructure: TCP/IP, DNS, DHCP, VLANs, NAT, TLS, PoE, Ethernet, firewalls, routers, switches Demonstrated ability to troubleshoot under pressure with urgency and precision Strong analytical and documentation skills Experience supporting IP camera systems or edge-connected devices Familiarity with Linux-based systems Comfort scripting in Python or similar automation tools Relevant certifications (CCNA, Network+, Security+) A 30-minute conversation with our Talent Team A 1 Hour Take Home Assignment A 45-minute Technical Panel A 30-minute Hiring Manager Interview A 30-minute HR Interview Competitive Pay:Compensation aligned with experience, impact, and market value. Equity & Upside:Own a piece of what you're helping build. Health & Wellness:Food allowance (10Bis). Time Off:Annual vacation, sick leave paid from day one, and all Chagim observed. Financial:Keren Hishtalmut (Study Fund) and equity in a fast-growing startup. Flexible Work:Hybrid flexibility appropriate to the operational requirements of the role. Work Setup:Modern office environment, equipment, fully stocked kitchen, and home-office support.