Senior Ops Tech Specialist - Payoneer

Own the end-to-end technical health, stability, and scalability of operational systems and internal tools Manage and continuously optimize the Zendesk ticketing ecosystem, including workflows, integrations, and automation Lead the design and development of automated and self-service solutions to reduce manual effort and improve operational efficiency Own the resolution of complex technical issues, from investigation through root cause and permanent fix Plan and execute work within a two-week sprint cycle, balancing operational reliability with continuous improvement and innovation Design, build, and maintain system integrations and new platform capabilities supporting Operations and CX teams Leverage AI capabilities (including LLM-based applications and multi-agent systems) to enhance system intelligence and automate decision-making Identify manual, repetitive processes and transform them into scalable, AI-driven workflows Partner closely with Operations, Product, and Engineering stakeholders to translate business needs into technical solutions Ensure internal tools are reliable, observable, secure, and continuously evolving through proactive improvements and monitoring AI & Prompt Engineering: Proven experience leveraging cutting-edge AI tools and Large Language Models (LLMs) to accelerate development, automate complex tasks, and enhance solution quality. Must demonstrate an ability to craft sophisticated prompts and integrate AI outputs into functional workflows. Azure Platform Expertise: Hands-on experience building and managing solutions within the Azure ecosystem, specifically: Function Apps (Serverless compute) Automation Accounts (Process automation and configuration) Logic Apps (Workflow orchestration) Azure DevOps (Boards, Repos, and Pipelines) Function Apps (Serverless compute) Automation Accounts (Process automation and configuration) Logic Apps (Workflow orchestration) Azure DevOps (Boards, Repos, and Pipelines) API Integration: Proven experience working with REST APIs to connect disparate systems and build cohesive technical ecosystems. Agile & Operations: Must have experience working within a formal ticketing system (ZenDesk, SF) and delivering work through structured sprints. Business Translation: A demonstrated ability to take high-level business requirements and architect the technical "how-to" from scratch. Problem Solving: Excellent analytical skills with a track record of troubleshooting complex environment issues independently. Ability to work independently and manage multiple tasks effectively Microsoft Power Platform: Experience with Power Apps or Power Automate. Data & Scripting: Advantage for candidates with strong proficiency in data manipulation and scripting (PowerShell, Bash, or SQL). Coding: Advantage Experience with Python coding is a significant plus. Familiarity with additional languages.

Own the end-to-end technical health, stability, and scalability of operational systems and internal tools Manage and continuously optimize the Zendesk ticketing ecosystem, including workflows, integrations, and automation Lead the design and development of automated and self-service solutions to reduce manual effort and improve operational efficiency Own the resolution of complex technical issues, from investigation through root cause and permanent fix Plan and execute work within a two-week sprint cycle, balancing operational reliability with continuous improvement and innovation Design, build, and maintain system integrations and new platform capabilities supporting Operations and CX teams Leverage AI capabilities (including LLM-based applications and multi-agent systems) to enhance system intelligence and automate decision-making Identify manual, repetitive processes and transform them into scalable, AI-driven workflows Partner closely with Operations, Product, and Engineering stakeholders to translate business needs into technical solutions Ensure internal tools are reliable, observable, secure, and continuously evolving through proactive improvements and monitoring

Own the end-to-end technical health, stability, and scalability of operational systems and internal tools Manage and continuously optimize the Zendesk ticketing ecosystem, including workflows, integrations, and automation Lead the design and development of automated and self-service solutions to reduce manual effort and improve operational efficiency Own the resolution of complex technical issues, from investigation through root cause and permanent fix Plan and execute work within a two-week sprint cycle, balancing operational reliability with continuous improvement and innovation Design, build, and maintain system integrations and new platform capabilities supporting Operations and CX teams Leverage AI capabilities (including LLM-based applications and multi-agent systems) to enhance system intelligence and automate decision-making Identify manual, repetitive processes and transform them into scalable, AI-driven workflows Partner closely with Operations, Product, and Engineering stakeholders to translate business needs into technical solutions Ensure internal tools are reliable, observable, secure, and continuously evolving through proactive improvements and monitoring AI & Prompt Engineering: Proven experience leveraging cutting-edge AI tools and Large Language Models (LLMs) to accelerate development, automate complex tasks, and enhance solution quality. Must demonstrate an ability to craft sophisticated prompts and integrate AI outputs into functional workflows. Azure Platform Expertise: Hands-on experience building and managing solutions within the Azure ecosystem, specifically: Function Apps (Serverless compute) Automation Accounts (Process automation and configuration) Logic Apps (Workflow orchestration) Azure DevOps (Boards, Repos, and Pipelines) Function Apps (Serverless compute) Automation Accounts (Process automation and configuration) Logic Apps (Workflow orchestration) Azure DevOps (Boards, Repos, and Pipelines) API Integration: Proven experience working with REST APIs to connect disparate systems and build cohesive technical ecosystems. Agile & Operations: Must have experience working within a formal ticketing system (ZenDesk, SF) and delivering work through structured sprints. Business Translation: A demonstrated ability to take high-level business requirements and architect the technical "how-to" from scratch. Problem Solving: Excellent analytical skills with a track record of troubleshooting complex environment issues independently. Ability to work independently and manage multiple tasks effectively Microsoft Power Platform: Experience with Power Apps or Power Automate. Data & Scripting: Advantage for candidates with strong proficiency in data manipulation and scripting (PowerShell, Bash, or SQL). Coding: Advantage Experience with Python coding is a significant plus. Familiarity with additional languages.