Account Manager, Enterprise - Airwallex

Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across Airwallex's product suite Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success Be proactive in identifying and solving client challenges before they become risks Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets Ensure the best possible customer experience throughout onboarding and beyond Fluent written and spoken English and Hebrew 5 to 6 years of experience managing complex technology sales or account management, from small to enterprise accounts A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships internally and externally Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives Technically minded, with prior experience in API sales or account management for a similar organisation Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products Experience developing strategic account plans, leading QBRs or executive business reviews and building relationships with C-level stakeholders A data-driven approach to account health, forecasting, renewal planning and commercial prioritisation, with strong CRM discipline Curiosity, resilience and an entrepreneurial mindset, with the ability to adapt to evolving priorities and proactively solve complex customer problems.

Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across Airwallex's product suite Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success Be proactive in identifying and solving client challenges before they become risks Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets Ensure the best possible customer experience throughout onboarding and beyond Fluent written and spoken English and Hebrew 5 to 6 years of experience managing complex technology sales or account management, from small to enterprise accounts A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships internally and externally Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives Technically minded, with prior experience in API sales or account management for a similar organisation Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products Experience developing strategic account plans, leading QBRs or executive business reviews and building relationships with C-level stakeholders A data-driven approach to account health, forecasting, renewal planning and commercial prioritisation, with strong CRM discipline Curiosity, resilience and an entrepreneurial mindset, with the ability to adapt to evolving priorities and proactively solve complex customer problems.

Grow gross profit from existing customer accounts, manage operational success and pursue upsell and cross-sell opportunities across Airwallex's product suite Build and execute strategic account plans, including customer objectives, stakeholder maps, risks, renewal plans and 12- to 18-month growth opportunities Lead renewals, commercial negotiations and expansion opportunities, using data and customer insight to improve retention and drive net revenue retention Build trusted relationships with senior customer stakeholders and run effective business reviews that demonstrate value, address risks and align on future priorities Project manage complex customer initiatives across several technical and non-technical domains, coordinating Sales, Product, Solutions Engineering, Operations, KYC and Onboarding, Legal and Customer Success Be proactive in identifying and solving client challenges before they become risks Maintain accurate CRM records, opportunity tracking and forecasts, and report weekly and monthly performance against KPIs, metrics and targets Ensure the best possible customer experience throughout onboarding and beyond Fluent written and spoken English and Hebrew 5 to 6 years of experience managing complex technology sales or account management, from small to enterprise accounts A proven track record of retaining and growing existing accounts through renewals, upsell, cross-sell or other expansion motions Experience managing multi-stakeholder customer relationships, including engagement with senior commercial, finance, operations, product or technology leaders Strong commercial, communication and negotiation skills, with the ability to simplify complex topics for others and build trusted relationships internally and externally Experience working cross-functionally to resolve customer issues, manage escalations and deliver complex onboarding, implementation or post-go-live initiatives Technically minded, with prior experience in API sales or account management for a similar organisation Strong data analysis skills, with the ability to draw insight from account and performance data to inform decisions Experience in fintech, payments, financial services, B2B SaaS or another technology environment with complex products Experience developing strategic account plans, leading QBRs or executive business reviews and building relationships with C-level stakeholders A data-driven approach to account health, forecasting, renewal planning and commercial prioritisation, with strong CRM discipline Curiosity, resilience and an entrepreneurial mindset, with the ability to adapt to evolving priorities and proactively solve complex customer problems.